2008-2012

At Capital One, I managed and provided oversight to a front-end design team of six, supporting both the credit card and banking service platforms. My leadership ensured consistency in design quality, alignment with brand standards, and seamless collaboration with development and product teams.

As an experienced UX professional, I brought a strategic approach to front-end design, driving the creation of user-centered interfaces that enhanced overall servicing experiences. My focus on usability and accessibility helped deliver solutions that met both business objectives and customer needs.

Throughout these projects, I successfully adapted to both waterfall and agile methodologies, maintaining flexibility while ensuring timely delivery of high-quality work. This adaptability enabled my team to navigate evolving priorities and sustain the long-term maintainability of Capital One’s critical servicing interfaces.