2022-2023

Led a 40-person team of designers, analysts, and architects driving front- and back-end UX design for Optum’s (formerly Change Healthcare) pharmacy network applications.

• Drove 67% faster stakeholder approvals via cross-functional design process, enabling focus on high-value requirements analysis.
• Reduced form errors by 40% across pharmacy network apps, enhancing accuracy and user trust.
• Mentored 40+ designers/analysts, fostering skill growth and high performance.
• Ensured enterprise alignment between UX, business objectives, and architectural standards through collaboration.