2023-2026

Led and managed a 9–17 person team (zero attrition) of UX researchers, designers, UX writers, and digital design producers within Highmark Health’s Research & Design organization, delivering member- and provider-facing products that improved access to care. I owned strategic design initiatives, third-party platform integrations, and design system adoption to create a cohesive, high-performing experience ecosystem.

• Established a cohesive global identity aligned with member-facing experiences, improving usability by 20% as results from user interviews and heuristic testing.
• Led end-to-end design of two new provider applications that improved patient outcomes and supported value-based reimbursement.
• Designed a best-in-class supplemental data application that simplified and improved the provider supplemental data experience.
• Implemented a shared design system across multiple provider applications, increasing designer productivity by 30%.