2023-2026
Led a 9–17 person UX team across research, design, content, and digital project management within Highmark Health’s Research & Design organization. Owned strategic design initiatives, third-party platform integrations, and design system adoption to improve member- and provider-facing digital experiences.
- Led end-to-end design of two new provider applications that improved patient outcomes and supported value-based reimbursement.
- Designed a supplemental data application that simplified provider workflows.
- Implemented a shared design system across multiple applications, increasing designer productivity by 30%.
- Established a cohesive global identity aligned with member-facing experiences, improving usability by 20% based on user interviews and heuristic testing.
Skills leveraged include:
Stakeholder Management
User Experience (UX)
Interaction Design
Application Design
Information Architecture
Enterprise UX
Team Facilitation
Cross Functional Relationships
Product Design
Constructive Feedback
Digital Strategy
Cross-functional Initiatives
Design Collaboration
Cross-Functional Leadership
Figma (Software)
Cross-team Collaboration
Cross-functional Team Leadership
People Leadership
Design Thinking
Provider Analytics
Dashboard Analytics
Design System Integration