Portfolio

Optum

The Summary: Manages staff responsible for the front and back-end design of Optum’s (formerly Change Healthcare) pharmacy network applications. The team is responsible for the analysis, creation and maintenance of programs and services for commercial or end user applications, such as health care claims processing, financial management, reporting, and other functions associated with healthcare networks.…

Cotiviti

My intent with any organization is join is to help wherever it is needed. In the case of Cotiviti, it was to provide a ground up build of a great UX department over the course of my tenure there.

Zero Hour Alerts™ (Cotiviti)

I led design efforts to produce a a ground up design project powered by Cotiviti’s proven proprietary rules and concepts built on a foundation of 40+ years of retail industry experience.

The web-based Zero Hour Alerts™ software platform gives retailers advance warning needed to monitor, prioritize, and proactively resolve payment accuracy issues.

Capital One Financial

How do you make an online customer experience better, when the feedback you receive is already positive?

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