James Bowman, CUA

Jim represents the model of a “customer-centric” individual, leveraging his welcoming, consistent and balanced communication skills to meet the needs of both internal “customers” (coworkers) and the needs of external customers/users (consumers). His gracious, kind and thoughtful style helps him navigate relationships with fairness and ease, yet he is also willing to push for resolution or clarity when needed. He also carries the torch for the customer — keeping their usability, practical and emotional needs in mind during all levels of site development. He’s a pleasure to work with and someone who would bring a fantastic “human” quality to any organization.