New Application: Zero Hour Alerts by Cotiviti
Goal: Produce a best in class design for a product that would be the retail industry’s first true platform that gave retailers advance warning needed to monitor, prioritize, and proactively resolve payment accuracy issues.
Role: Product Designer Manager
Mini-Case Study Summary:
I worked hand-in-hand with senior leaders across business, engineering, UX, external vendors, and Cotiviti’s brand and marketing teams to bring a best-in-class prevention and alerts product to life. The goal? Tackle a massive $575M (over a 24-month rolling period) post-pay recovery audit exposure facing Cotiviti’s retail clients.
On the UX side, I led my team in partnership with an external design and development firm. We leaned into our UX methodology to zero in on the moments that mattered most—the critical touchpoints and interactions where users would actually feel the difference. The result was a product that wasn’t just usable, but genuinely purpose-built for the teams counting on it every day.
The Zero Hour Alerts platform is a web-based software solution built on three core layers: a visualization dashboard, an alert manager, and an alert detail layer. Each layer was designed from the ground up with a user-first approach, ensuring the UX visuals support how people actually work.
My vision and oversight centered on breaking away from Cotiviti’s traditional design playbook. I wanted to create something modern and edgy—an interface users would naturally gravitate toward. At the same time, I made sure bold visuals didn’t come at the expense of functionality. The goal was a best-in-class experience for everyone using the application, and that’s exactly what the ZHA dashboard delivered.
Users get serious flexibility through rich filtering options. They can drill down by alert value, alert type, vendor, department, confidence score, and aging—giving them the control they need to find what matters most, fast.
The alerts dashboard visualizations put the biggest opportunities front and center—surfacing high-value errors, issues tied to recent transactions, and events involving strategic third-party suppliers. This lets internal teams focus their energy where it matters most, tackling the challenges with the greatest impact. Merchandise and finance teams use these alerts to drive prevention efforts without slowing down productivity.
For one of the top ten U.S. retailers, the solution delivered an average of $23M in first-year annual value through alerts alone—accounting for more than 25% of audit recoveries in their first year usage.