Led a 9–17 person UX team at Highmark Health, owning strategic design initiatives and design system adoption to improve member- and provider-facing digital experiences. Delivered two new provider applications that improved patient outcomes and supported value-based reimbursement, while implementing a shared design system that boosted designer productivity by 30%.

Led a 40-person team of designers, analysts, and architects supporting front-end and back-end UX for pharmacy network applications, partnering with business, product, and architecture stakeholders to align user needs with enterprise standards. Improved stakeholder approval speed by 67% through a more effective cross-functional design process.

Led design for a retail data analytics platform serving a top-10 U.S. retailer, driving over $23M in first-year savings. Built and mentored a high-performing design team of four with zero attrition, while optimizing processes and tools—including Figma—to accelerate productivity and champion human-centered design across the SDLC.

I led design efforts to produce a ground up design project powered by Cotiviti's proven proprietary rules and concepts built on a foundation of 40+ years of retail industry experience. The web-based Zero Hour Alerts™ software platform gives retailers advance warning needed to monitor, prioritize, and proactively resolve payment accuracy issues.

As Web and Application services manager for Colonial Williamsburg, responsibilities included full oversight (production management, UI/UX direction and approvals, management of back end CMS systems and server farm) for the history.org web property.

The Idea of America™ is a standards-based, supplemental program you can integrate with your current history curriculum. It comprises 65 case studies—using multimedia and interactive elements—that make primary-source content relevant to today's learners and encourage active citizenship.