Category: Cross-Functional Team Leadership
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Optum
Led a 40-person team of designers, analysts, and architects supporting front-end and back-end UX for pharmacy network applications, partnering with business, product, and architecture stakeholders to align user needs with enterprise standards. Improved stakeholder approval speed by 67% through a more effective cross-functional design process.
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Cotiviti
Led design for a retail data analytics platform serving a top-10 U.S. retailer, driving over $23M in first-year savings. Built and mentored a high-performing design team of four with zero attrition, while optimizing processes and tools—including Figma—to accelerate productivity and champion human-centered design across the SDLC.
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Zero Hour Alerts (Cotiviti)
I led design efforts to produce a ground up design project powered by Cotiviti’s proven proprietary rules and concepts built on a foundation of 40+ years of retail industry experience. The web-based Zero Hour Alerts™ software platform gives retailers advance warning needed to monitor, prioritize, and proactively resolve payment accuracy issues.
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The Idea of America, a Colonial Williamsburg Product
The Idea of America™ is a standards-based, supplemental program you can integrate with your current history curriculum. It comprises 65 case studies—using multimedia and interactive elements—that make primary-source content relevant to today’s learners and encourage active citizenship.